SettleInOz

consumer rights

CONSUMER RIGHTS

 

 

 

 

 

 

 

CHOICE

http://www.choice.com.au/

"The People’s Watchdog Independent and transparent, CHOICE was founded in 1960 with one clear mission: to ensure the consumer voice is heard loudly and clearly. CHOICE empowers consumers to get the most out of all their purchasing decisions by providing a mix of advocacy and advice. As the people’s watchdog, we’re constantly looking out for misleading or unhelpful practices that stop you from getting the best deal. The leading consumer advocacy group in Australia, CHOICE campaigns to protect and assist consumers through changes to laws and industry behaviour. As a completely self-funded body, CHOICE prides ourselves on delivering."

A representative non-government consumer advocate, probably the most famous one in Australia.

 

CONSUMER RIGHTS AUSTRALIA GOVERNMENT

http://www.fairtrading.nsw.gov.au/Related_links/Australia_government.html

Australian Capital Territory

Federal

New South Wales

Northern Territory

Queensland

South Australia

Tasmania

Victoria

Western Australia

Australia-wide links to government departments that look after consumer affairs.

 

CONSUMER RIGHTS AUSTRALIA NON-GOVERNMENT

http://www.fairtrading.nsw.gov.au/Related_links/Australia_nongovernment.html

A page of links to non-government organizations that broadly attempt to represent consumer interests, from housing to ombudsmen to privacy. And more. 

CONSUMER,TRADER&TENANCY TRIBUNAL

http://www.cttt.nsw.gov.au/default.html

"The role of the CTTT is to resolve disputes between tenants, landlords, traders and consumers in a timely and effective manner."

Bodies handling tenancy disputes Australia-wide

 

MONEY MONEY MONEY

http://www.moneystuff.net.au/Default.aspx?alias=www.moneystuff.net.au/nsw

Designed for young people but vital for all. Lively presentation, interactive, informative, & there's even a quiz.

The key topics are BUYING STUFF, CAR, CREDIT, MOBILE PHONES, RENTING & WORK SMART .

 

NSW FAIR TRADING

http://www.fairtrading.nsw.gov.au/default.html

"NSW Fair Trading safeguards the rights of all consumers and advises business and traders on fair and ethical practice.

We provide services directly to individuals and businesses to create a fair, safe and equitable marketplace. The laws we administer set the rules for fairness in the countless daily transactions between consumers and traders. We investigate unfair practices and ensure that the products sold in NSW are safe and meet their regulations and safety standards. We register businesses, co-operatives and associations, and issue occupational licences so consumers can trust the people they are dealing with."

A typical state government authority. Most consumers dealing with this authority would probably first access the CONSUMER tab, where they would then choose from the following 

Rights & responsibilities

Consumer guarantees, warranties and refunds

Buying goods

Contracts

Buying services

Advertising & pricing

Ways to shop

Using credit

Scams

Product & service safety

Motor vehicle

  

TENANCY LAWS IN AUSTRALIA

http://www.rentalagreementsdiy.com.au/tenancy_laws_in_australia.php

Tenant protection laws

"Australia's landlord and tenant laws are rated by the Global Property Guide (www.globalpropertyguide.com) to be neutral between landlord and tenant. Each party's rights are well-protected by the Residential Tenancy Act in each state. Rents can be freely negotiated. Increases are subject to review by a Tribunal if the tenant applies for a review."

Wordy, earnest website that presents a good overview for the whole country; it acknowledges a landlord bias.

 

TENANTS' RIGHTS MANUAL: A PRACTICAL GUIDE TO RENTING IN NSW

http://books.google.com/books?id=KbTaHlWD-VoC&pg=PA73&lpg=PA73&dq=tenancy+rights+australia&source=bl&ots=l84OLCDr0q&sig=vsnRkuWpwP8irhKfkKiSPf2Qw_s&hl=en&ei=OkqjTY_hPI7mvQPX8aX2BA&sa=X&oi=book_result&ct=result&resnum=8&ved=0CE0Q6AEwBzgU#v=onepage&q=tenancy%20rights%20australi

Forget this web address at your own peril!

Wow! Most of the whole book on the web & at your fingertips. 

Your quest for information about renting in NSW must surely begin here. We only hope that there are similar publications available Australia-wide. 

 

 

THE AUSTRALIAN COMPETITION & CONSUMER COMMISSION

http://www.accc.gov.au/content/index.phtml/itemId/142

If you click For consumers on the Homepage you'll be taken to a marvelous government site which attempts to answer the following: Want to know about your consumer rights or how to make a complaint? Need more information about how businesses should act when selling you goods and services?

Just look at this menu---

 

YOUR RIGHTS AS A TENANT

http://www.tenants.org.au/

"This is the website of the Tenants’ Union of NSW and network of Tenants Advice and Advocacy Services. Here you can find out about:

The information on this site is for all tenants in New South Wales, including tenants of private rental housing, social housing, boarding and lodging houses and residential parks."

 

 

 

 

This page is broadly information only. If you want to test your understanding of what it means to live in Australia---via exercises & activities & lessons & worksheets & interactives, online or sometimes offline (printing required)---you should now go to the site

nowinoz.webs.com

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